FAQ

Epods is an online subscription platform that allows families to receive their essential grocery items delivered straight to their door. Epods sources the items from the customer as per their order and consolidates them in a pod.  This helps the customer save time for their essential repeat grocery orders at the supermarket and receive those items in a conveniently packed pod every month.

• You do not have to be at home to receive the items. They can be left at your doorstep as per your instructions or even at one of your friendly neighbour address.
• Deliveries are always made on time in that week meaning you never run out of essential items. Epods remembers what you may forget to shop in time.

• There is no subscription fees to be a member of Epods.
• There is no delivery fees.
• Our Pods prices are all inclusive delivered to your door with no extra or hidden charges.

We deliver to all the areas covered in New Zealand by New Zealand Post and/or Courier Post service.

You will receive an email from us with the courier tracking number once the delivery has been sent from our warehouse.

You can login to your account and change all your personal information. Only to make amendments to your payment method or frequency or your subscribed pod you can email or call us.

Yes. There is no minimum commitment. Our service is open term.

You are redirected to a PCI compliant provider website for making the payments which is the recommended level of security in New Zealand for online transactions.

We work hard to ensure that the pods go out with all the items. If in case, we have missed something then please give a call or email and we will immediately send the missing items with an apology.

We have carefully made our pods to accommodate most of the essential grocery requirements. We continue to make changes to our pods as per your feedback to make them more suitable for your requirements. We recommend you take time at your website to select the right pod for you. Or simply pick up the phone and one of our New Zealand based representative will help you over the phone to find the right pod or even customize a pod for you.

Yes, you can. You can send the pod as an ongoing or one-off gift to someone in New Zealand.

Yes. We are 100% New Zealand owned and operated locally from Mount Eden, Auckland. We source all the products locally within New Zealand.