Who we are

Our website address is: https://epods.co.nz

Our privacy statement

epods.co.nz is committed to compliance with privacy laws which applies to its business and which set out standard for the management of personal information.

By using our website and providing information to us by other means, you consent to the collection, storage, use and disclosure of your personal information in accordance with this policy.

What kinds of personal information do we collect and hold?

  • your personal details such as your name, addresses, telephone numbers
  • your customer account number
  • whether you have taken up some of our offerings such and notification
  • what how and when you buy from us or have expressed and interest in buying from us
  • your stated or likely preferences for example whether you may be interested in particular products or promotions.

How do we collect and hold personal information?

Generally we hold your personal information in computer systems operated by us or by our service providers In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorized access to and loss, misuse, or wrongful alteration of, personal information.

  • We do this when you register with us, e.g. create and account, or become a member of one of our subscription pods.
  • You communicate with us online
  • You take part in promotions, competitions, testimonials, surveys and focus groups
  • You deal with us in other ways, e,g, phone call to place an order

When you create an epods account the personal information we collect may include your:

- Name
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
- Gender

Why do we collect, hold, use your personal information?

  • So we can deliver to you
  • To improve our range of offerings specific to you
  • Assist in investigating your complaints and enquiries
  • When marketing to you we do not use third parties. Your personal information is only ever use for epods.co.nz own purposes. You can opt out of our direct marketing in the notifications section in your My epods account
  • We de-identify your personal information into anonymous data to determine preference, shopping patterns and website use.

Security of Your Personal Information

Epods ensures that all information collected will be safely and securely stored.

We protect your personal information by:

- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes

Our payment provider Flo2cash limited is PCI compliant which means that your financial information is handled as per the industry standard.

How can you access your personal information?

In your account. Your “My epod” account.

If you have any questions, please give us a call on (09) 280 3172 or email info@epods.co.nz.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

For more information about privacy law and privacy policies contact the privacy commissioner at https://www.privacy.org.nz. You assume total responsibility for the use of this site.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@epods.co.nz.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

As part of the delivery service we offer, New Zealand Post and/or Courierpost will receive your email address in order to use it for its parcel notification service, and by placing an order you give us permission to provide this data to New Zealand Post for this service. This means the email address provided will automatically receive a notification via email when the delivery is on its way, once it's been delivered, or if delivery is unsuccessful.